13. Training vs educating (Just Saying…)

Sometimes it’s easy to forget that training a user is different to educating a user. Most often in an ERP implementation, a training on how to do stuff in the new system takes precedence over educating the user on why they’ve got to do that, this, in turn, leads to (in most cases) the users not understanding the overall process and they’ll not bother about what happens elsewhere, its human mentality after all. So, when training make sure you educate the users on the entire process rather than just showing them what to do in their area, give them a sense of ownership of the entire process, however there will always be those users who don’t want to do more, well that’s where a good consultant can make a world of difference. Remember, the chain is only as strong as its weakest link, if its weakest link breaks the whole purpose of the chain is lost, just saying….